Return Policy

Here at Wm. J. Redmond & Son, Inc. (Redmond Machinery), we like to keep things simple; for our customers and for ourselves. This is why we provide our customers with a 30 Day Return Policy. Here is how it all works:

Returns:

You have 30 days to return the merchandise to us, for what ever reason, except in cases of Special Order items.
The 30 days starts the day that your merchandise is shipped.

Refunds: Have to meet the following conditions.

If the merchandise has been opened, it must be returned with all of the original printed and packaging material.
Unopened merchandise. Naturally, that also means the merchandise is unused and has never been installed.
Defective merchandise.
Merchandise which we shipped in error; you did not receive what you ordered.
Only merchandise ordered for Redmond Machinery will be refunded.

Redmond Machinery charges a 15% restocking fee except for the following:

The merchandise was defective.
You received merchandise other than what was ordered.

How to Return Your merchandise:

You will need to send our customer service department an e-mail requesting a Return Goods Authorization (RGA) number. This is will do two things: The RGA number will allow us to match your return with your original order, and by requesting a RGA, you are stating that you have read, and agree to our Return & Refund Policy.
Along with the RGA, you will also be given a shipping address. This address may be different from the address your merchandise was originally shipped. Please double check before you ship and only return merchandise to the address that we specify. We can only process claims for returned merchandise that we receive at the correct location.

Shipping Costs:

Customers pay all shipping expenses for merchandise that they order. If a customer is returning merchandise, and it has been determined that that the merchandise being returned is due to an error made by Redmond Machinery, then Redmond Machinery will gladly pay shipping costs. Only Standard rate shipping charges will be refunded. There are several shipping agents available. We recommend using a shipping agent that has tracking and proof of receipt, such as United Parcel Service (UPS).