The “Scratch & Dent” product description is assigned to machinery that has received a blemish or damage in freight. Our team of experienced service technicians evaluate the blemish and/or damage on each machine, repair or replace any fundamental operational parts, run and test each machine and deem it as suitable to sell under the “scratch & dent” category. These “scratch & dent” machines are not factory warranted, but they do carry a 90 day parts warranty only thru Redmond Machinery. If the product has any minor scratches or dents, these blemishes will be visible on the machine you purchase, thus the term “Scratch & Dent”. Our goal with the “scratch & dent” machinery is to provide you with a mechanically sound and operational machine that looks virtually new with a discounted price and peace of mind with a 90 day parts warranty.
If this Order has not shipped and you decide to cancel, a full refund will be gladly given. However any Order Cancelled or Refused after it has been shipped will have all restocking and freight charges deducted from any credit issued.
In the rare case of a damaged shipment, please note any irregularities on the Bill of Lading. Box holes, dents, tears, etc. should be noted on the form the driver gives you to sign when you are accepting delivery. If you sign for a package and DO NOT note any irregularities there is little Wm. J. Redmond & Son, Inc. or the manufacturer can do.
If you open the package and there is concealed damage, then you need to follow these procedures:
If severe damage is present, please refuse the shipment and call Wm. J. Redmond & Son, Inc.
If for any reason you are not satisfied with your purchase, please call first!
Please Do Not cancel your order with your credit card company, this will only delay any refund or credit due!
Instead Contact your Wm. J. Redmond & Son, Inc. sales Representative @ 1-800-428-9898 or e-mail: mail@redmondmachinery.com
It is understood that by proceeding with this order, you have read and agreed with the statement above. These Terms and Conditions are stated here so you will have a good understanding of what to expect. Please feel free to contact us by phone at 1-800-428-9898 or by email. Our business hours are Monday - Friday 8:00 am - 5:00 pm eastern time zone.
Commercial Truck Freight Lines offer what is termed “Curbed Side Delivery” which means it is the responsibility for the customer who is receiving the shipment to have the means to unload whatever is being delivered. An example of this would be a forklift or loading dock for items that cannot be lifted off by hand. FREE FREIGHT according to our web site is where Wm. J. Redmond & Son, Inc. or the manufacturer pays all inland freight charges; however, we do not pay for any Residential, Tail-Gate, Change of Address or any additional charges that might be accrued by services other than the basic freight delivery. These services should be pre-arranged with your Wm. J. Redmond & Son, Inc. sales representative at the time of placing your order.
Wm. J. Redmond & Son, Inc. can request that the delivering freight line call our customer prior to delivery to make additional arrangements. Please note it is not the responsibility of Wm. J. Redmond & Son, Inc. to contact customers with delivery information. Customers wanting the delivering PRO number or any further information from the freight line should make their Wm. J. Redmond & Son, Inc. sales representative aware of this request at the time of placing their order. Customers can either email their sales representative or call Wm. J. Redmond & Son, Inc. @ 800-428-9898. Any costs associated with these additional services (Tailgate, Residential, etc) are the customer’s responsibility and can either be requested and paid for at the time the order is placed or make arrangements with the delivering freight line to pay them directly at the time of delivery.
Business Deliveries - No additional charges will be incurred as long as there is a forklift or dock where the merchandise can de offloaded from the tractor trailer. If you require "Tailgate Service" you could be charged for that service; Wm. J. Redmond & Son, Inc. is not responsible for that charge. Tailgate Charges may vary. Our experience is that “Tailgate Charges Deliveries” to a business usually run about $35.00 - $125.00; however, it could be higher.
Residential Deliveries - Commercial Freight Lines have the right to charge an additional fee over the basic freight charge for Residential Deliveries with or without tailgate service. This fee is an additional charge imposed by the freight line and Wm. J. Redmond & Son, Inc. is not responsible for these charges. You can arrange this additional service with the freight line and pay them directly. Residential/Tailgate Charges may vary. Our experience is that "Residential Tailgate Delivery Charges" can range from $35.00 to $125.00; however, it could be higher.
Terminal Pick Up – We have found that this is a good alternative if you choose not to have your shipment sent to a residential address or the business location. This allows some leeway to you as far as your time since many terminals have extended hours and some are even open on the weekend. Wm. J. Redmond & Son, Inc. can provide you with a local terminal phone number and you can arrange to have your order ready at their dock.
Wm. J. Redmond & Son, Inc. requests that you consider one of the above mentioned deliveries means prior to placing an order; this will reduce confusion when receiving your order. If you order online, please indicate in the comments field what delivery means you would like to use.
Thank you.